Customer Service: Benefits & Guarantees
Shopping at Productexpress.com is risk-free. Productexpress.com guarantees your satisfaction by offering the following benefits on every purchase:
Free Overnight Shipping
UPS Overnight Shipping is free to Productexpress.com customers, anywhere in the United States. Allow 1 business day for receipt within the United States.
Productexpress.com offers expedited shipping, available during checkout. To learn more about expedited shipping options and costs, click here.
No Sales Tax
Enjoy no sales tax on every order. ProductExpress pays all applicable sales tax for orders shipped in the United States.
Free Returns & Exchanges
We guarantee your satisfaction.
If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you.
Products that you return or exchange must be unworn. Productexpress does not guarantee wear or tear or any damage unrelated to the manufacturer.
When making a return or an exchange, Productexpress.com will:
100% Safe Purchase Guarantee
We guarantee that any purchase you make on the Productexpress.com website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with Productexpress.com, you will pay nothing.
The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, Productexpress.com will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the Productexpress.com website while using Productexpress.com's secure server. If such an event does occur, you must notify your credit card provider.
The Productexpress.com servers use Secure Sockets Layer (SSL), an encryption technology that works with modern browsers including Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Netscape, and AOL's browser, so that only Productexpress.com can read a buyer's personal information.
Shopping online at Productexpress.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at Productexpress.com, you will be on your way to appreciating the convenience and security of shopping from home.