This content requires the Flash Player plugin and a web browser with JavaScript enabled.

Customer Service: Benefits & Guarantees

Shopping at Productexpress.com is risk-free. Productexpress.com guarantees your satisfaction by offering the following benefits on every purchase:

Free Overnight Shipping

UPS Overnight Shipping is free to Productexpress.com customers, anywhere in the United States. Allow 1 business day for receipt within the United States.

Expedited Shipping

Productexpress.com offers expedited shipping, available during checkout. To learn more about expedited shipping options and costs, click here.

Back to Top | Back to Homepage

No Sales Tax

Enjoy no sales tax on every order. ProductExpress pays all applicable sales tax for orders shipped in the United States.

Back to Top | Back to Homepage

Free Returns & Exchanges

We guarantee your satisfaction.

If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you.

Products that you return or exchange must be unworn. Productexpress does not guarantee wear or tear or any damage unrelated to the manufacturer.

When making a return or an exchange, Productexpress.com will:

  • Provide you a pre-paid shipping label for your order to send your item(s) back to us.
  • Credit your full purchase price for each item in the returned shipment to the credit card used to make your purchase.
  • For exchanges, charge the same credit card for the purchase total of each new item. As always, Productexpress.com will honor all promotions used toward your original purchase and will ship the new item(s) to you free of charge.

Click here to visit the Returns & Exchanges page

Back to Top | Back to Homepage

100% Safe Purchase Guarantee

We guarantee that any purchase you make on the Productexpress.com website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with Productexpress.com, you will pay nothing.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, Productexpress.com will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the Productexpress.com website while using Productexpress.com's secure server. If such an event does occur, you must notify your credit card provider.

The Productexpress.com servers use Secure Sockets Layer (SSL), an encryption technology that works with modern browsers including Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Netscape, and AOL's browser, so that only Productexpress.com can read a buyer's personal information.

Shopping online at Productexpress.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at Productexpress.com, you will be on your way to appreciating the convenience and security of shopping from home.

Back to Top | Back to Homepage